If you notice that a push was not sent out, start by checking the push history list.
You can find it in the menu Marketing > Notifications > Push History .
If the status is green, this means that the push was sent to your users properly.
If you have an error:
1. Check all the followings points in this online help, for the platform impacted.
2. Contact the support team specifying in details if some of your settings needs to be updated in your backend.
1. Status Shows a Green Badge But the Push wasn't Received
Remember to check that notifications are authorized on your device :
- On iOS, in your phone settings
- On Android, in the settings page of the application (if you have included this page in your application)
Even if there is no Error notice it is possible that a push showing a green badge was not sent out to recipients.
We must remind you that Muse mBaaS doesn't handle the distribution of push notifications to recipients, but only sends on the dispatch request to Apple and Google servers. The request is then put on hold on their servers while waiting for dispatch to the recipients.