Orders
Export Order
All orders from your customers, whatever the sales channel used, are centralized in the " Orders " menu of your back office. Your orders are classified under 3 tabs: - Pending: groups all current orders (new orders, those in preparation, those given ...
Refund an Order
If one of your clients contacts you to request a refund of the order. In this case you will need to contact your external payment service provider (see the online help Introduction to Payment Gateways). GoodBarber allows you to make the one-click ...
Cancel an Order
The cancellation of an order might happen for several reasons: - Your customer has canceled an order before you prepare it or send it - Your customer has returned an order and wants to be refunded - You canceled an order because the products are ...
Set up the Tracking of Parcels
To offer shipping tracking to your clients, you must associate a parcel tracking URL with the order. Your carrier provides you with this URL. 1. Registration of the Parcel Tracking URLGo to the Orders page and select the order for which you want to ...
Send the Invoice to your Customer
Your customers may need an invoice to justify their purchases. Providing an invoice to your customers might also be a legal requirement. 1. Shop Details and Legal Information Each invoice provide details regarding your shop: - Name of the shop - ...
Contact a Customer About an Order
Usually, orders received are processed automatically. Nevertheless, an unexpected event can always happen. Here are some examples that may occur: - One of the products ordered is no longer in stock - One of the products ordered is delayed in supply - ...
Search an Order
You can search for an order from your back office. Go to the left menu " Orders ". It will open your orders list. You will find 3 tabs: - "Pending": These are orders paid by clients that are current or pending processing; - "Closed": these are ...
Change the Status of an Order
An order can have 4 possible statuses: - "Pending": the order is waiting to be prepared - "Processed": the order has been prepared and delivered to the carrier - "Delivered": the order has been delivered to the customer - "Canceled": the order has ...
New Order Process
When a customer buys a product on your shopping app, it creates an order in the "Orders " section of your back office. 1. What Happens When an Order is Placed on your Shop? When one of your customers places an order: - You automatically receive an ...
Order Processing
1. Orders Classification Order management is a central point of your business. All orders from your customers, whatever the sales channel used, are centralized in the "Orders" menu. Your orders are classified under 3 tabs: Pending: gathers all your ...