Orders
Refund an Order
If one of your clients contacts you to request a refund of the order. In this case you will need to contact your external payment service provider (see the online help Introduction to Payment Gateways). GoodBarber allows you to make the one-click ...
Cancel an Order
The cancellation of an order might happen for several reasons: - Your customer has canceled an order before you prepare it or send it - Your customer has returned an order and wants to be refunded - You canceled an order because the products are ...
Set up the Tracking of Parcels
To offer shipping tracking to your clients, you must associate a parcel tracking URL with the order. Your carrier provides you with this URL. 1. Registration of the Parcel Tracking URLGo to the Orders page and select the order for which you want to ...
Send the Invoice to your Customer
Your customers may need an invoice to justify their purchases. Providing an invoice to your customers might also be a legal requirement. 1. Shop Details and Legal Information Each invoice provide details regarding your shop: - Name of the shop - ...
Contact a Customer About an Order
Usually, orders received are processed automatically. Nevertheless, an unexpected event can always happen. Here are some examples that may occur: - One of the products ordered is no longer in stock - One of the products ordered is delayed in supply - ...
Search an Order
You can search for an order from your back office. Go to the left menu " Orders ". It will open your orders list. You will find 3 tabs: - "Pending": These are orders paid by clients that are current or pending processing; - "Closed": these are ...
Change the Status of an Order
An order can have 4 possible statuses: - "Pending": the order is waiting to be prepared - "Processed": the order has been prepared and delivered to the carrier - "Delivered": the order has been delivered to the customer - "Canceled": the order has ...
New Order Process
When a customer buys a product on your shopping app, it creates an order in the "Orders " section of your back office. 1. What Happens When an Order is Placed on your Shop? When one of your customers places an order: - You automatically receive an ...
Order Processing
1. Orders Classification Order management is a central point of your business. All orders from your customers, whatever the sales channel used, are centralized in the "Orders" menu. Your orders are classified under 3 tabs: Pending: gathers all your ...
Popular Articles
Global Style
The Global Style menu manages your app's overall design from one single menu. Colors, fonts, and effects are chosen in this menu are applied to every section of your app. WARNING! Very important: When applying your global style to your app, if you ...
Elements Style
The Elements Style menu manages your app's images and buttons. Settings chosen in this menu are applied to every section of your app. WARNING! Very important: When applying the style of your elements to your app, every modification made in this menu ...
Main Icons of the App
The Icon step is mandatory to generate your native applications and highlight your brand. You should integrate an icon to illustrate your Progressive Web App (PWA) and your native apps. The icon is a key visual element of your app. Web browsers use ...
Launch Screens | Splash Screens of the App (Native Plans Only)
Splash screens are the images that appear at the launch of the native iOS and Android app while the content is loading. To set up your Launch Screen: 1. Go to the left swipe menu Structure & Design > DESIGN > General Design 2. Click "Launch ...
Background of your App
The background parts of the app are fixed regardless of the page displayed and include the background color, separators, buttons, effects and margins of your application. Do not confuse it with the background of each section, keeping in mind that ...