Related Articles
Order Processing
1. Orders Classification Order management is a central point of your business. All orders from your customers, whatever the sales channel used, are centralized in the "Orders" menu. Your orders are classified under 3 tabs: Pending: gathers all your ...
Refund an Order
If one of your clients contacts you to request a refund of the order. In this case you will need to contact your external payment service provider (see the online help Introduction to Payment Gateways). GoodBarber allows you to make the one-click ...
New Order Process
When a customer buys a product on your shopping app, it creates an order in the "Orders " section of your back office. 1. What Happens When an Order is Placed on your Shop? When one of your customers places an order: - You automatically receive an ...
Change the Status of an Order
An order can have 4 possible statuses: - "Pending": the order is waiting to be prepared - "Processed": the order has been prepared and delivered to the carrier - "Delivered": the order has been delivered to the customer - "Canceled": the order has ...
Contact a Customer About an Order
Usually, orders received are processed automatically. Nevertheless, an unexpected event can always happen. Here are some examples that may occur: - One of the products ordered is no longer in stock - One of the products ordered is delayed in supply - ...